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6 Reasons Why You Should Book Directly With A Boutique Hotel

With summer officially in full swing, hospitality staff at Palm Springs Preferred Small Hotels are turning their attention to pampering visitors from all over the world. 

The pools are cool, the nights are warm, and everyone is languid. Yes, it’s hot, but hey, midday, head to the museums, the top of the mountain on the Palm Springs Aerial Tramway (where it’s always 30 degrees cooler and the views are breathtaking), or hit the air-conditioned stores and galleries to take advantage of their sizzling summer sales. Most Palm Springs restaurants remain open — however, they may adjust their hours, so be sure to check their websites. 

The sooner you book your stay, the better. For the past couple of summers, Palm Springs’ small boutique hotels, many with a vibe to fit your travel style, have been busy. That said, you can save some serious money and time by booking directly with a boutique hotel inside of going through a third-party travel platform. Plus, you’ll have a much better experience in general.

“Small hotels have distinct personalities. That’s one of the things that makes them special,” says Michael Green, owner of the Triangle Inn Palm Springs. “So if you want to stay at one, go direct. You’ll get the best sense of the hotel itself.”

Here are six reasons you should book directly with a boutique hotel or resort:

1. Room choice

Many of Palm Springs’ small hotels and resorts (those with no more than 50 rooms) have been remodeled, often resulting in new additions, removal of walls to make larger suites, and a carefully-curated environment to enhance the guest experience. 

Third-party booking companies are given a block of tickets to sell in a particular area of the hotel, with no knowledge of where rooms may be located or details on the hotel’s total environment. 

“Room choices are often ‘run of house’ with third parties, as opposed to the guest booking directly with the hotel and locking in their room,” explains Sarah Martinez, general manager of Azure Sky, a new luxury boutique hotel in Palm Springs. Green concurs, saying, “Booking platforms generally only get a select piece of inventory from hotels, and especially from small hotels — maybe just one room type — so for the full picture, it’s always better to talk to the hotel directly.”

Sarah Martinez, general manager of Azure Sky.

2. Accountability 

We’ve all been there. You booked a flight through one of the discount sites, and it gets delayed due to weather, there’s a schedule change, or you have a family emergency. You need to contact someone for help, and that’s when the epic nightmare of a time sink begins.

After a long wait on the phone, the airline says they can’t help because you booked through a third party, so you must call them. The person who answers does not understand the situation or doesn’t have the authority to make changes and says there is no way they can help. You push for a higher manager, and the saga continues. The same scenario can happen when you use a third party to book hotel reservations.

“Because third-party reservations lock us out of any changes or adjustments, it’s easier to adjust a reservation that has been booked directly,” says Kent Taylor, general manager at Descanso Resort.

3. Flexibility 

The text arrives: Aunt Mable decides she wants to come along on the trip after all. Great — you have a built-in babysitter! — but now there aren’t enough beds for everyone.

“If you booked directly with the hotel, it’s super easy to call it and modify your reservation … perhaps to a suite or whatever accommodation hotel management suggests. Flexibility is number one,” Martinez says. “Once a guest books a room through a third party, the hotel cannot make changes to the reservation and the guest has to deal with the third party directly. It created a middleman which can lead to frustration because it may appear the hotel is not helpful.”

Taylor agrees, saying, “We try very hard to be as flexible as possible. There are so many unforeseen situations in our world these days, the last thing anyone needs is more complications while just trying to take a vacation.”

4. Packages and special deals

Especially during the summer, when making a reservation with a hotel, ask if there are any packages available. Palm Springs is a very close-knit community, and often attractions work with hotels to offer guests special rates for the abundance of things to experience. 

“Many hotels offer perks to those who book directly, such as upgrades or cancellations without penalties,” one hotelier revealed. “But it’s usually on a case-by-case basis, so you’ll never find them on one of the third-party booking platforms.” Martinez is more blunt, declaring, “Hotels offer various deals and packages not found on third-party sites.”

5. Pricing 

Being a responsible traveler and planner, you are probably accustomed to checking out third-party websites. Always a good idea, but do not stop there. Once you have selected the hotel that appears to meet your needs, check out their website and call the number listed. Be ready with your accommodation needs and ask them for their advice and the price. If it appears the price is higher than you found online, tell them — they would rather give you the discount than pay the third party a fee. 

According to Martinez, hotels will often price match, except when the third party is directly undercutting the hotel or is packaging the room with other sales, such as airfare or car rentals.

“We prefer direct bookings to reduce the commission cost of 18 percent from the OTAs (other travel agencies),” says Robert Hunt, general manager of Alcazar Palm Springs. This also “allows the front desk agent to discuss the type of room that best fits the guest’s needs, since we have 10 different room types available on the property.”

Plus, sometimes a “deal” from an OTA or booking platform really isn’t. Taylor shares this cautionary tale: “I had a small group call about booking a specific weekend with several rooms. After giving them the information they needed, they decided to all book themselves on the website. Everyone but one booked directly with the hotel. One member of the group booked with a specific website that offers a portion of a free hotel night, if a certain number of rooms are booked in the year. The one guest who booked with that third-party website was paying approximately $25 more a night than everyone else in his group. I was shocked to see it! He was paying in advance for his ‘free night’ … and then some.”

“Some OTAs use tricky, misleading tactics to make it appear the guest rate is lower than the hotel,” Martinez warns. “The initial average room rate can sometimes look less expensive but as the guest books, there are large fees added to the booking and the guest is not actually paying a lower rate.”

Kent Taylor, general manager of Descanso Resort

6. Book direct and make better memories

The special touch offered by front desk agents at Palm Springs Preferred Small Hotels will make your stay more memorable.

“The very nature of a third-party booking website removes the personal touch,” Taylor says. “We take many reservations over the phone and people ask a variety of questions that inform their vacation on the whole. Where can we go for our special dinner? Is there a gym close by? Do you serve vegan yogurt at breakfast? Only someone helping you at the hotel will know the answers to these types of questions. It is like having a direct connect to a local for help in creating the best vacation you can have.”

Pro tips to remember:

If you book your hotel directly and need to make a change, they can help you do so with one short phone call.

A direct relationship with the hotel gives you a lot more flexibility because they are in the hospitality business, not the booking business.

When you speak to an employee at a boutique hotel, they can answer your questions about the property, unlike third-party agents who are not familiar with the offerings.

Some booking platforms make it look like you’re getting a lower price, but they tack on hefty fees at the end, increasing the final total.

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When the time is right, Palm Springs has your stay

It’s important that people stay safe and close to home during this unprecedented crisis — doing so slows down the spread of the COVID-19 coronavirus and reduces the risk for contagion. That’s why large gatherings have been suspended in California, and citizens are being advised to avoid non-essential travel.

We understand that people will have concerns about traveling for some time to come, especially in regards to getting on an airplane or cruise ship, and we want to make it clear that there have been no coronavirus cases linked to any of our more than 70 boutique hotels in Palm Springs. 

Please know that the health and safety of guests who stay at our Palm Springs Preferred Small Hotels is — and always will be — our top priority. That’s why we are monitoring the latest news on the coronavirus, with our hearts going out to everyone affected.

Eventually, a road trip to Palm Springs may be a relaxing — and safer —alternative.

Once this passes and you feel confident traveling again, we hope you’ll consider Palm Springs for your first vacation destination. 

For those who are within driving distance — we’re looking at you, L.A., Phoenix, San Francisco, and Las Vegas — you can feel good about hitting the road and staying here in Palm Springs. All of our Palm Springs Preferred Small Hotels are intimate, with most having around a dozen or so rooms, meaning guests don’t have to fear large gatherings (in some cases, you might go all day without seeing a fellow traveler!). 

From check-in to check-out, our hoteliers ensure that our guests have the best possible experience. One way they do this is by providing a clean environment — rooms, dining areas, common spaces, and bathrooms undergo a diligent cleaning at least once a day, with heavily-trafficked portions receiving special attention.

For those who may still be a little concerned about dining out, several of our hotels also have in-room kitchenettes and outdoor grills where you can whip up your own meals.

Late spring is when Palm Springs hits its peak — the weather is great and the pools are at just the right temperature. It may be the perfect time to treat yourself to a relaxing getaway, tailored to your comfort. Explore our hotels — we know you’ll find one that’s a good fit. We’ve got your stay. 

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BelleVue Oasis Is Sleek, Stylish, And So Palm Springs

While on assignment for BBC News, Tayfun King was interviewing the owner of a boutique hotel in Buenos Aires when it hit him — he wanted to be the one running an inn.

As a travel reporter, Tayfun was immersed in the hospitality industry, crisscrossing the globe to learn more about the world’s most fabulous hotels. This wasn’t his original career choice — while studying mathematics and management at Cambridge University, he made a promise to himself: if he graduated with a first class honors degree, he would turn down the financial job offers he had received to follow his passion and become a professional Latin American dancer. Tayfun graduated with honors, and embarked on a dancing career, which led to him becoming a television journalist and host with the BBC, presenting programs on technology and travel.

“The travel show is where I developed my passion for boutique hotels,” Tayfun says. “I traveled to over 70 countries and 200 cities, and more than anything, staying at these amazing boutique hotels around the world stood out.”

Tayfun was fascinated by how these properties were able to forge their own identities, with each room connected despite their individual distinct themes. The owners he spoke with had “a passion that was coming through so clearly,” Tayfun says. “It was hard work for them, but they loved it and being able to express their creativity.”

In 2014, Tayfun launched a hospitality company in Los Angeles. He opened a property in Venice Beach, and then turned his attention east to Palm Springs. He was interested in a particular hotel for sale, but when his realtor showed him 641 E. San Lorenzo Road — the resort formerly known as Escape — Tayfun knew this was the place.

An aerial view of BelleVue Oasis

An aerial view of BelleVue Oasis. Courtesy of BelleVue Oasis

“I didn’t expect that,” Tayfun says. “I was there to have a matter-of-fact look around, but once I walked in and saw the entrance, I had an emotional reaction. The feeling you get when you’re there is so welcoming. It’s so natural, and there’s so much greenery with the grass, the trees, and the flowers. If I were coming to Palm Springs for a stay, I would love to stay here.”

A lot has changed at the mid-century modern property, starting with the name. Tayfun chose BelleVue Oasis because “belle vue” means “beautiful view” in French and “was what I was experiencing in the moment,” he says. The 13-room hotel has a new pool, pool deck, and interiors, plus recently installed turf and two putting greens. The mature palms and tropical landscaping are still in place, and guests rave about being able to enjoy the serene setting from their private patios.

“A common reaction is this is a hidden gem in Palm Springs — it’s beautiful, it’s lovely, it’s an oasis,” Tayfun says. “We have a high number of guests who keep returning to the property, and people who say their friends told them to stay here.”

Tayfun plans on developing a boutique hotel brand that will first grow in California before expanding, and is excited to get it started in Palm Springs. For him, it’s important that hotels tap into the history and true essence of the cities they are in, and he wants to make sure that people know as soon as they arrive at BelleVue Oasis that they are in Palm Springs.

“I love Palm Springs,” he says. “I love the energy, the people are friendly, it’s spread out, and it’s so well groomed.

From the time they book to the time they check out, Tayfun aims to make it so guests enjoy every part of the BelleVue Oasis experience. He wants them to look forward to their stay, building it up ahead of time and then having their expectations surpassed once they arrive, and to leave with lasting memories of their visit.

“It’s so fulfilling and exciting hearing what guests have to say,” Tayfun says. “That has been so rewarding and greater than what I thought it would be.”

BelleVue Oasis spa at night

Night falls on BelleVue Oasis. Courtesy of BelleVue Oasis

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August: Summer’s Last Stand

“In August most of Europe goes on holiday.” ―Tony Visconti

In Palm Springs, just like Europe, many local shops/restaurants close, and take a vacation. That doesn’t mean we roll up the streets and close the blinds – we’re not a ghost town by any stretch of the imagination. We’re still mostly open, and have a ton of wonderful getaway hotels for you to have the perfect lazy break from the every day. Generally, prices go down a bit, so you can catch a real bargain.

And yes, Splash House is happening, but if you don’t already have tickets, you’re SOL. But I’ve still got some stuff you might fancy doing, so grab a coffee or a cocktail (I’m not judgy, it’s been a crap year.) and read on:

Gre Coffee House

Early mornings are still okay for a quick walk to a coffee shop; you can read about them here.

Want more than coffee? How about a breakfast-y, lunch-y, brunch-y situation? Here’s a great article about all of your brilliant choices. There is also newcomer, Sam’s Place, (now serving alcohol) where Ruby’s Diner used to be (2020 RIP).

Afterwards, wander up and down the strip. Most of it is enhanced with misters, so you’ll stay pretty cool while you do it. Don’t forget your hat and sunscreen though. And pay attention to where you’re walking, you might be stepping on one of your favorites on our Walk of Stars.

Stop in at Crystal Fantasy and have a reading (psychic, tarot, palm), or get a piece of jewelry with the latest TikTok must-have crystal, Moldavite. I’m told there’s a new girl in town that’s about to blow up on TikTok – you can ask their well-informed staff all about it, and what might work best for you. They also have woo-woo classes you should check out if you’re into the woo.

Time for a nap, right? How about a little sunbake (with sunscreen) by the pool. But not after 11 a.m., and don’t forget to hydrate your insides while you think about nothing until cocktail hour. We have some outstanding restaurants, and I’ve written another post about all of our international delights. We have outstanding American restaurants here, I just didn’t include them.

And…Wash. Rinse. Repeat. That’s what sane people do on a lazy getaway.

For those who are toeing the edge of sanity, aka anyone who needs to “do something”, then read on:

Shows:

PS Underground – see the full list here. They’ve got a new one, collaboration with Nickerson/Rossi Dance called Repertoire that looks pretty cool.

Music: 

Cascade Lounge in the Agua Caliente Spa courtesy of DJBaz

Wednesdays: Jazzville is back, and it has a new home! DJBaz brings in the best jazz players from around the country, so book these fabulous shows well in advance. At the Cascade Lounge in the Agua Caliente Spa in downtown Palm Springs.

Woody’s Motown Monday nights, Saturdays is the Stanley Butler Band, Sunday night entertainment is happening but so far it’s TBD.

Comedy!

August 6: Off The Charts Dispensary and Lounge brings nationally touring comedians to their Williams Road dispensary. “Raffles! Prizes! And Goodie Bags!” says the flyer. Seating is limited. Take an Uber. I don’t know the parking situation there. Nor is the event on their website. But I have a flyer, dammit.

The Cascade Room is not only bringing jazz, but also comedians to Agua Caliente Spa Casino.

8/20: Jamie Kennedy

8/27: Deon Cole

You’re A Star:

Snazzy Sassy Songsational Summerific Sing-a-Long

If you’re a fan of musicals, drag queens, gay choruses, and movie sing-a-longs, you’re gonna love this. The All-Summer Sing-A-Long at the Palm Springs Cultural Center.  If you’re into lifting your voice with like-minded people, this is church. Hosted by the fabulous Rosemary Galore. Book here.

We’ve also got the Retro Room, where you can Karaoke the night away, and it’s all about you, up on stage, belting your heart out.

Michael Holmes and the Purple Room are returning on 8/31. His Judy Show is my favorite show in Palm Springs – he plays Judy Garland, Bette Davis, and Pearl Bailey and he’s hilarious. When I told Michael I was looking forward to it, he said, “I’ve gained so much weight during Covid, I may have to do Totie Fields instead.” I’ve seen him, he looks great. Judy will go on, as will the other great acts he brings in from all over the country.

I can’t say this loud enough, BOOK FOR PRIDE NOW! Book your hotels, and book your seats for the parade. Roly China Fusion has the trifecta on parade day: Drag Queens, Drag Brunch, and a rooftop spot to watch the parade. Make reservations here. Or you can wing it on the street. But the hotels?  Do that for sure now.

On a personal note: We are a tight knit community. We know how lucky we are to live here. Palm Springs is a very special place. We care about each other. To that point: If you have been vaccinated, please, come enjoy the mask-free environment. If you haven’t been vaccinated, for whatever reason, I have a 93 y.o. uncle I’m trying to keep alive and thriving, so please wear a mask.

 

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Art Is Everywhere At The Palm Springs International Airport

The Palm Springs International Airport serves as a hub for welcoming people from all over the world, and visitors arriving in our open-air terminal marvel at the fact they can remove their jackets and immediately start breathing in the fresh desert air.

The first thing on the agenda is either getting through security or heading to the baggage claim area, both of which can be done effortlessly and efficiently at the streamlined facility. This modernist airport has kept up with the times, introducing the latest technology to make arrivals and departures seamless, and it’s also filled with several art installations. As these can be easy to miss amid the hustle and bustle, here’s a guide to several must-see pieces:

In the glass area by security:

“Tang,” aluminum with epoxy paint, by Tom Holland. Photo credit: Nadine Conger

Tom Holland is considered one of California’s most important contemporary artists. He grew up in San Mateo and started his studies at Willamette University while also working for Oregon Gov. Mark Hatfield. While waiting for Hatfield between political events, Holland started painting in the car. When he transferred to the University of California, Berkeley, Holland’s work turned from watercolors to oil on canvas and was labeled “funky.” He went on to experiment with aluminum and fiberglass, as it is light and didn’t need to be framed. By adding epoxy paint, Holland was able to have his sculptures reflect light and shadows.

Immediately outside the door of the main building:

“Caprice de Luberon,” French limestone, by Yasuo Mizui. Photo credit: Nadine Conger

Yasuo Mizui served as a technician during World War II doing casting. After the war, he enrolled at Tokyo University, where he wrote his thesis “Art – Casting Daibutsu.” Mizui received a scholarship from the French government, which resulted in him working in monumental stone art and participating in the International Sculpture Symposium. “I am for unification,” Mizui said. “The stone sculpture becomes my act, and my act becomes stone sculpture.” 

In the courtyard near the escalator:

“Mai Chan IV,” lacquered steel, by Michael Todd. Photo credit: Nadine Conger

Born in Omaha, Michael Todd graduated magna cum laude with a bachelor of fine art degree from Notre Dame. He was awarded both a Woodrow Wilson Fellowship and Fulbright Fellowship, and when offered a teaching job at the University of California, San Diego, he accepted and began working with steel (wood had been his previous material of choice). The steel from the shipbuilding industry activated his artistic design sense, and he started the compositions in space and the cosmos. Today he lives and creates in Encinitas, California. 

On the walkway to the Regional Terminal (Regional Terminal Concourse):

“Model for Meditation,” mandala sundial in bronze, by Paul Jenkins. Photo credit: Nadine Conger.

Paul Jenkins was considered an abstract expressionist and exhibited with artists like Jackson Pollack. His abstract work was created by dripping, pouring, bleeding, and pooling acrylic paint directly on a bare canvas, then scattering it with an ivory knife. “I try to paint like a crapshooter, throwing dice and utilizing my experience and knowledge of the odds,” Jenkins once said. “It’s a big gamble, and this is why I love it.” In the 1970s, Jenkins finished his first drawing of “Meditation Mandala,” and in the 1980s took that same concept and poured it into bronze. 

Outside the Regional Terminal:

“Big Horn Springs” by Joe Wertheimer, sculptor, and Mark Junge, painter. Photo credit: Nadine Conger

Joe Wertheimer spent 15 years in London as a conceptual and design artist for films and television productions created by American companies. After a highly successful career, he realized his true passion was creating sculptures. Today, his sculptures are found throughout the world in restaurants, hotels, and private residences. Wertheimer lives in Agoura Hills, California, where he said he continues to “take things off the page and put them into three dimensions.” 

Mark Junge, a native of Sheboygan, Wisconsin, spent most of his life in California and now lives in Yucca Valley. He earned degrees in microbiology as well as fine arts, which worked together to help him develop his classical and traditional realism style. Junge specializes in Southwest desert and western landscapes.

Inside the Regional Terminal:

“A Tale of Survival in the Face of Crushing Inertia,” a collaboration between Debi Grupe and Linda Maxson. Photo credit: Nadine Conger

Scenes at the U.S.-Mexico border triggered a conversation between Debi Grupe and Linda Maxon. Grupe felt the heaviness of the situation and felt powerlessness; Maxon thought of the opposing forces at work and wanted to illustrate the restorative power of creating through color, symbols, and movement. Thus, they made a massive floor to ceiling art installation, unveiled at the Maxson Art Gallery in Rancho Mirage.

Russel Pritchard of the Palm Springs Arts Commission approached the artists about creating a similar piece for the Palm Springs International Airport. Today, a four-piece similar art installation hangs in the ceiling of the Regional Terminal waiting area. 

The ambiance of the Palm Springs International Airport would be hard to match any place in the world — couple that with excellent boutique hotels and beautiful weather, and travelers can’t go wrong. Now is the time to book a flight, make a reservation at a boutique hotel, and explore everything Palm Springs has to offer.

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Palm Springs Summer Splash Pass Gives Visitors Deals And Discounts Galore

Dive into savings with Palm Springs Summer Splash 2023, a free pass offering deals at locally-owned and operated boutique hotels, attractions, and stores across Palm Springs, California.

The Palm Springs Summer Splash pass is digital, and there is no app to download. After registering, a pass will be delivered to your phone via text and email once it’s ready to use. The pass is available from June 1 through Sept. 15, 2023, and to redeem a discount, just show the pass on your phone while at one of the participating businesses. A companion Summer Eats pass, offering discounts at various restaurants, is also available.

More than two dozen Palm Springs Preferred Small Hotels are taking part in Summer Splash 2023, offering a variety of specials, including free nights, lower rates, early check-in and late check-out, and daily dining credits.

This year’s boutique hotel participants are: Alcazar Palm Springs; Aloha Hotel; A Place in the Sun Hotel; ARRIVE Palm Springs; Azure Sky Hotel; Blackhaus; Casa Cody; Dive Palm Springs; Descanso Resort; Desert Hills; El Mirasol Villas; The Hacienda at Warm Sands; The Hideaway; Hotel California; Hotel El Cid; Inn at Palm Springs; Mahala; The Marley; The Monkey Tree Hotel; Old Ranch Inn; Orbit In; Santiago Resort; Skylark Hotel; Triangle Inn Palm Springs; Twin Palms Resort; and The Wesley.

“The Palm Springs Summer Splash pass is a great way to discover Palm Springs during the Summer,” Michael C. Green, co-owner of Triangle Inn Palm Springs and chair of Palm Springs Preferred Small Hotels said. “These deals and discounts make it easier to do more things around town, try new businesses, and even extend a vacation. There’s nothing better than having an extra day or two in Palm Springs, and the money saved on lodging can be used for a fabulous dinner downtown, tickets for a show, or to purchase souvenirs at a favorite boutique.”

Palm Springs Summer Splash 2023 is a joint collaboration between Palm Springs Preferred Small Hotels, VisitPalmSprings.com, Desert Gay Tourism Guild, and Small Hotels of Palm Springs. 

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